FAQS
How much do you charge for delivery?
Our delivery charges are as follows-
A flat delivery charge of £3.50 will be levied on all UK orders. £6.50 will be charged on orders from the Republic of Ireland. Web orders cannot be placed outside of the UK & Republic of Ireland; you can, however, call us to place an order from any other part of the world - postage will be charged accordingly.
Offline orders. Can I order without using this website?
Yes, you can contact any of our shops in the UK by telephone, email, fax or post. Details of how to get in contact with your local store are in the 'St Pauls Book Centres' section of our website. All of our stores offer a mail order service and also stock a range of items not displayed on this website. Contact your local store for details.
Does St Pauls offer discounts to its customers?
We are happy to offer a 10% discount to all customers who place their order using the website. Parishes and Schools who order through the website are offered a 15% discount. Retailers ordering St Pauls products are offered a 35% discount on all orders.
How long will my order take to arrive?
We aim to dispatch all orders within 3-5 days of the order being received. In the rare case that a particular item you have ordered is out of stock, we will contact you via email with an estimated delivery date.
Returning an item - what is your returns policy?
Please contact us within 7 days of the receipt of your order if you wish to return an item.
If an item has been dispatched to you that is damaged or faulty you can return for a full refund or a replacement item. If the item dispatched to you was incorrectly supplied then you can return for a full refund including original and return postage costs. If the item dispatched to you does not meet with your requirements, we will refund or credit for the returned item only (all postage costs will be incurred by the customer). In this case, the item must be returned within 28 days of receipt in the UK, 48 days of receipt in Ireland. The item must be in pristine and resaleable condition (and in the orginal packaging in the case of sealed audio, dvd or computer software). It must also be accompanied by the original invoice sent with the goods.
In all cases, items should be returned in their original packaging (with additional packaging to prevent damage if necessary) to-
St Pauls Bookshop
Morpeth Terrace
Victoria
LONDON SW1P 1EP
UK
Items should be returned by the most economical and relaible method.They remain your property until we have received them, checked their condition and approved their return. Please ensure that you enclose paperwork relating to the transaction (ie. invoice or receipt) so that we can arrange for the refund or credit to be made. In the absence of any correlating paperwork, we cannot guarantee that a refund or credit can be made. We also ask you to include a brief note explaining the reason for return and if you require a refund, credit note or replacement goods.
All refunds are accepted at the discretion of St Pauls and refunds will normally be given in the same tender type as the original payment.